Privacy Policy

To operate and personalize the service, create connections and recommendations, prevent fraud and maintain community safety, process payments, and meet legal obligations. We do not sell your personal information.

We share information only with vendors operating the service for us, and to the extent required: database storage, image and media hosting, video/voice calls, maps and navigation, AI models for smart features, payment processing and notifications. Each is bound by confidentiality and security commitments. We will share information if required by law.

Partner links. When you leave LIVO via a partner link (marked "partner link"), your browser is directed to the external site with LIVO's partner ID — not your identifying details — and that site sees that you came from LIVO. On our end, the click is logged: which site, from which area of the app, when, the user ID if you are logged in, and a one-way hash of the IP address and browser (not the address itself, nor the page or search you performed). The goal: to know which partnerships are useful and to verify commissions with the partner. Upon account deletion, the user ID and hash are removed from the log.

We retain information as long as your account is active or as required for legal purposes. You can request account deletion and your personal information at any time through account settings or by contacting us. Some information may be retained in backups or as required by law for a limited period.

Specific retention periods:

• Real-time presence — Minutes only, automatically deleted.
• Who viewed your profile — to 90 Day, then automatically deleted.
• Navigation routes and activity (TREK/GO) — to 365 Day, or until you delete them first.
• Activity log — 30 days. Security events — 90 days.
• Documentation of Consents — Retained as evidence that consent was given, even after account deletion.
• Recording of Delete Request Execution — to 7 Years, without IP address.
• Account Records — For the period specified in tax law.
• Auto quote requests (AUTO) — במחיקת חשבון, בקשה שלא הגיעה לאף מוסך נמחקת; בקשה שהגיעה למוסך נשמרת באופן אנונימי בלבד (מוסך, תאריך, סוג השירות, יצרן/דגם/שנה, סטטוס ומחיר — בלי שם, טלפון, מייל, לוחית, כתובת, הערות או תמונות). עותק שמוסך כבר קיבל (הודעה או מייל) מוחזק אצל המוסך כרשומה עסקית שלו, ו-LIVO אינה יכולה למחוק אותו.

What happens when you delete your account. Deleted: Locations, presence, routes, social connections (both directions), profile views, dating data and family data in SHIELD. Messages you sent in a conversation with another person are not deleted from their side — deleting them would also erase their history — but your name and identity are removed from them.

Location sharing in LIVO is under your full control. The control is in settings, under "Who sees me", and can be changed at any time. Choosing "Completely Hidden" removes you from all discovery surfaces immediately.

• Completely Hidden — You do not appear in any discovery list, map, or match suggestion.
• Name and Photo Only — Registered users see your name, photo, and whether you're online. Location, region and distance are not displayed.
• Name, Photo and Approximate Region — In addition to the above, a general region and rounded distance are displayed.

Accuracy Level. Even when you choose to share a region, the location displayed to others is always approximate: the point is offset by at least 600 meters from your actual location, and distance is rounded to buckets. We do not display your exact coordinates to another user.

Who Sees. Only registered users logged into their account. Anonymous visitors do not see users at all. Mutual blocking filters even before that.

Withdrawal of Consent. Changing the setting to "Hidden" or "Name and Photo Only" stops sharing immediately and also deletes stored location records about you — it's not just turning off a flag.

Documentation. We record the date of consent and the version of the document presented to you, as required to prove informed consent under the Privacy Protection Law, 5741-1981.

• View your information, correct it, or request its deletion (account deletion is available in settings).
• Download a full copy of your personal data (data export) through account settings.
• Withdraw consent (for example for location permission or sharing) at any time — turning off location sharing removes you immediately from the shared index.

To exercise rights, contact matymusic770@gmail.com.

We take reasonable measures to protect information (encryption in transit, access control, permission separation). No method is 100% secure, and we work continuously to improve. In the event of a serious security incident affecting personal information, we will act in accordance with the reporting obligations under the Privacy Protection Law and its regulations.

We operate subject to the Privacy Protection Law, 5741-1981 (including Amendment 13) and applicable law. Information is managed in the database in accordance with the law, and privacy-related inquiries are handled by the responsible party at our email address above.

We use cookies and local storage for login, preferences and basic analytics.

We will update this policy from time to time. A material change will be published in the app. Continued use after an update constitutes consent.